Central Arkansas Veterans Healthcare System (CAVHS) strives to always provide the highest quality of care to the veterans of our nation who call CAVHS home. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established a Patient Relations Office to assist you.

Phone: (501) 257-5410
Hours: 8:00a.m. - 4:30p.m., Monday - Friday

Patient Relations Office

Lee McFadden, Chief of Patient Relations
Little Rock, Room 2C-154

Lesia Broady Patient Advocate Little Rock, Room 1E-107	Dale Rowland Patient Advocate Little Rock, Room 2D-188
Cheryl Grant Patient Advocate North Little Rock Room 2E-106	Tony Tabieros Patient Advocate Little Rock, Room 1A-104

Our Patient Advocates can help you with:

• Cares and Concerns
• Complaints or Compliments
• Policies and Procedures
• Questions or suggestions you may have

Patient & Customer Satisfaction

Patient and customer satisfaction is one of our top priorities. Our goal is that each veterans will be treated with:

• Trust
• Respect
• Commitment
• Compassion
• Excellence